Privacy Policy
Privacy Policy
Version 1.2 – Last Updated April 2026
1. Our Company Values Regarding User Privacy and Data Protection
User privacy and data protection are human rights. We have a duty of care to our customers, staff and stakeholders with their data.
- Data is a liability and should only be collected and processed when necessary.
- We dislike spam as much as you do.
- We will never sell, rent or otherwise distribute or make public your personal information.
- We will not share your mobile number or messaging consent data with third parties for marketing or promotional purposes.
2. Relevant Legislation
Along with our business and internal computer systems, this website is designed to be used by UK residents only. It complies with the following national and EU legislation with regard to the data protection of our customers, partners and user privacy:
- Data Protection Act 1998 (DPA)
- Data Protection Bill 2018
- EU General Data Protection Regulations 2018 (GDPR)
3. Personal Data That This Website Collects and Why We Collect It
3.1 Website Visitor Tracking
This website uses Google Analytics to track user interaction. We use this information to determine the number of people using our website, to better understand how you find and use our website, your journey to and from our site and how you travel through it. Google Analytics records data that does not identify you as an individual such as geographical location, device type, internet browser, operating system and age group. Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit.
3.2 Contact Forms
We use several different contact forms on this website. Should you choose to contact us using our contact forms, none of the data that you supply will be stored by this website. Data collected with these forms provides the basic building blocks required to deliver our products and services. Not providing this information, or asking us to stop using it, will prevent us from offering our products and services to you.
3.3 Mobile Phone Numbers and SMS Messaging
Important – A2P Messaging Programme Disclosure: By submitting your mobile number through any form on this website and providing your consent, you agree to receive SMS/text messages from UK Energy Management Group Ltd relating to our energy efficiency services, grant funding, and eligibility checks.
Data We Collect: We collect your mobile phone number and your explicit consent to send you text messages when you submit a form indicating your preferred contact method includes SMS/text.
How We Use It: Your mobile number and consent data are used solely to contact you about your enquiry, inform you about relevant grant-funded energy efficiency products and services, and follow up on your eligibility check.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers, opt-in data, and messaging consent will NOT be sold, rented, transferred, or disclosed to any third party, affiliate, or lead generator for marketing, advertising, or promotional purposes. This data is used exclusively to fulfil your service request.
Message Frequency: Message frequency varies depending on the stage of your enquiry and service delivery. You may receive up to 4 messages per month.
Message and Data Rates: Message and data rates may apply. Please check with your mobile network provider.
How to Opt-Out: You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. You may also contact us directly at info@ukem.co.uk with the subject line ‘Remove’ to be removed from all marketing communications. After opting out you will receive a single confirmation message.
Help: For assistance, reply HELP to any message or contact us at info@ukem.co.uk or call 0191 466 1185.
3.4 Email Links
We provide a number of email links for your convenience. Should you choose to contact us via these links, none of the data that you supply will be stored by this website. You will transfer off our website and into your own email system.
3.5 Other Websites
Our website contains links to enable you to visit other sites of interest. Once you leave our site, we do not have any control over the other website. We are not responsible for the protection and privacy of any information you provide whilst visiting such sites. Data collected about your interaction with this website is not transferred to or shared with the website you are linking to.
3.6 Other People’s Data
You must not send us personal information about someone else without first obtaining their consent for it to be used and disclosed in the ways set out in this statement.
4. Cookies
A cookie is a small text file containing information that our website transfers to your computer’s hard disk or other electronic device for record-keeping purposes, enabling us to analyse site traffic patterns. We use cookies to make our website work efficiently and to collect usage information.
You can disable cookies by changing the settings in the preferences or options menu in your browser. Please be aware that deleting or blocking all cookies from our website may prevent some parts of the site from working. For more information, visit www.allaboutcookies.org.
5. How We Store Your Personal Information
As detailed under Section 3 above, if you contact us using our contact forms, the information you provide will not be stored on the website’s database. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of data disclosed online and will not be responsible for any breach of security unless due to our negligence or wilful default. Once we receive your information, your data will be stored securely on our own servers in line with legal requirements.
6. About This Website’s Server
This website is hosted by an external partner who is regulated and operates to ensure the protection of data accordingly.
7. Our Third Party Data Controllers and Data Processors
We use a number of third parties to process personal data on our behalf. These third parties have been carefully selected and all of them comply with the legislation set out in Section 2. We share your personal information only as necessary to deliver your chosen products or services. Individuals and entities we may share your personal data with include:
- Google Analytics – based in the U.S. and complying with the EU-US Privacy Shield (Google Privacy Policy: https://policies.google.com/privacy)
- The Department for Work and Pensions (DWP) via the Energy Saving Trust (EST) – to verify benefit eligibility for ECO/GBIS schemes
- The Office of Gas and Electricity Markets (Ofgem) – to fulfil statutory duties and scheme integrity verification
- TrustMark – the government-endorsed quality scheme providing assurance and protection for homeowners
- Relevant companies supporting installation: retrofit coordinators, installers, certification bodies, technical monitoring agents, auditors, building control inspectors, guarantee companies, and software providers
- Anyone else where required by law, where you have been notified, or for whom we have your consent
Messaging Partner Disclosure: Mobile numbers and SMS opt-in data are NEVER shared with third parties or affiliates for marketing or promotional purposes. Any third-party provider used solely to deliver SMS messages on our behalf (a ‘message processor’) is bound by strict data processing agreements and may only use your data to transmit messages on our behalf.
8. How You Consent to Receive Messages from Us
UK Energy Management Group Ltd collects your consent to send SMS communications at the point you submit a form on our website. Consent is obtained when you:
- Complete an eligibility check or enquiry form and select ‘Text me’ or ‘No Preference’ as your preferred contact method, and
- Tick the box confirming you have read and agree to this Privacy Statement and our Terms & Conditions.
Consent is voluntary. You may still submit your enquiry without consenting to SMS communications. Consent to receive SMS messages does not affect the processing of your service application.
We do not use consent collected online for one purpose to send messages for a different purpose without obtaining fresh consent.
9. Marketing
We will specifically ask you if you would like to hear from us in the future. Many of our offers are dependent on government policy, especially the availability of grant funding; those who may not be eligible today may be eligible in the future. Enabling us to contact you in the future does not prevent you from removing yourself from our distribution lists at any time. Contact us via info@ukem.co.uk with the subject line ‘remove’ and we will do so promptly.
10. Data Breaches
We will report any unlawful data breach relevant to this website, our in-house database, or the database of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach, if it is apparent that personal data stored in an identifiable manner has been lost, stolen or accidentally destroyed. Our first point of contact is the Information Commissioner’s Office (ICO): www.ico.org.uk.
11. Data Controller
The data controller of this website is UK Energy Management Group Ltd, 6 Crown Road, Quay West Business Village, Sunderland, England, SR5 2AL. Company Registration: 10830291. Our registration with the ICO can be found on the public register.
12. Your Rights under the GDPR
a) The Right to be Informed
We meet this right by providing you with this Privacy Statement.
b) The Right of Access
You have the right to obtain confirmation that your data is being processed and to access your personal information (Subject Access Rights).
c) The Right of Rectification
You have the right to update us with any changes to your personal information if it is inaccurate or incomplete.
d) The Right of Erasure
Also known as ‘the right to be forgotten’: you may request the deletion or removal of your personal data where there is no compelling reason for its continued processing.
e) The Right to Restrict Processing
When processing is restricted, you permit us to store your personal data but not to further process it.
f) The Right to Data Portability
You may obtain and reuse your personal data for your own purposes across different services, allowing you to move, copy or transfer it easily from one IT environment to another.
g) The Right to Object
You have the right to object to processing on legitimate interests or the performance of a task in the public interest, direct marketing, and processing for scientific or historical research.
h) The Right to Lodge a Complaint
You may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk or on 0303 123 1113.
13. Subject Access Request
You have the right to see your personal data upon receipt of a written request sent to our head office. We will ask you to verify your identity and will provide information within 30 days (or up to 60 days in exceptionally challenging situations).
14. Data Retention
The Company will retain your information as relevant to your product, service, grant funding and installation arrangements as follows:
- Company accounts, Finance & VAT records: 6 years and current
- Money Laundering records: 5 years
- Internal audit records: 6 years
- Communication records (including enquiries): 12 months from transaction without installation
- Warranty Records for Cavity Wall, External Wall, and Internal Wall Insulation: 25 years from transaction
- ECO Customer Records including installation: 6 years from transaction
- Consumer Credit Records: 6 years from last transaction
- Health and Safety Accident and Incident Records: 40 years
- Waste records: 3 years from transaction
- Electronic Waste (WEEE): 4 years from transaction
- Data Record destruction records: 6 years after activity
- SMS opt-in/opt-out records: Retained for 5 years to evidence compliance with messaging consent regulations
15. Changes to Our Privacy Statement
This privacy statement may change from time to time in line with legislation, industry changes, and internal company developments. The current version will always be available at https://ukem.co.uk/privacy-statement/. We recommend checking this page periodically.
16. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
- Email: info@ukem.co.uk
- Phone: 0191 466 1185
- Post: UK Energy Management Group Ltd, 6 Crown Road, Quay West Business Village, Sunderland, England, SR5 2AL