Cookies Policy

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help websites work properly and provide information to the website owner about how the site is used.

2. How We Use Cookies

This website uses cookies in the following categories:

• Strictly necessary cookies: These are essential for the website to function. They cannot be switched off. They include cookies that manage your session, remember your cookie consent preferences, and run our live-chat support widget so you can speak to a member of our team if you choose to open it.
• Analytics cookies: These help us understand how visitors use the site, such as which pages are visited and how long people spend on them, so we can improve the website.
• Advertising cookies: These may be set by our advertising partners to build a profile of your interests and show you relevant advertisements on other websites.

Cookies on this website are set by us and by third-party services we use. A full list of active cookies is available through our cookie consent tool.

3. Live Chat

We use a third-party live-chat tool, Superchat GmbH (www.superchat.de), to give you a way to message our support team directly from this website. The chat icon appears on most pages but is not shown on certain dedicated landing pages.

When the widget loads, Superchat may set cookies and use local browser storage to remember your conversation, recognise you on return visits, and tell our team apart from other visitors. If you open the chat and send a message, the content of that conversation, your name, and any contact details you provide are processed by Superchat on our behalf as a data processor under a written agreement.

If you do not want the live-chat widget to load, you can block it through your browser's content-blocking or extension settings. Closing the chat window does not delete past messages held in your browser; to remove them, clear your browser cookies and site storage for this domain. For more on how Superchat handles data, see their privacy notice.

4. Your Choices

When you first visit this website, you will be shown a cookie consent banner. You can accept or reject non-essential cookies. You can change your preferences at any time by clicking the cookie settings link in the website footer.

You can also control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please be aware that blocking all cookies may affect the functionality of this website.

5. Changes to This Policy

We may update this Cookies Policy from time to time. The date at the top of this page indicates when it was last updated.

6. Contact

If you have any questions about our use of cookies, please contact us at customercare@ukem.co.uk.

For more information about cookies, visit www.allaboutcookies.org or www.youronlinechoices.com/uk.