Complaints

Step 1: Please select all the measures that your complaint relates to.

Cavity wall insulation

Loft insulation

Internal wall insulation

Boiler installation

Heating Controls

Air source heat pump

Solar PV system

Electric Storage Heaters

Assessment/Survey only

No work carried out

Describe the Issue (Up to 2000 characters)

Step 2: Would you like to submit photos as evidence? (Up to 10)

Yes

Upload Evidence

Choose Up To 10 Files

Address Selection

First Name

Last Name

Email Address

Phone Number

I confirm that the information provided is accurate and complete. *

I give permission for follow-up contact regarding this issue. *

Summary of Your Complaint

Work Type:

Problem Description:

Evidence Submission Consent:

Your Contact Details:

Please select your address

Don't worry, many homes do not have a current EPC certificate. Let's find your address from the Royal Mail instead:

Please select your address

Your address does not have a valid EPC certificate

Don't worry, whilst your property doesn't have a current Energy Performance Certificate (EPC) we can still check your eligibility by taking some more details from you. Just click next button to proceed.

Your rating score is:

The lower your home's energy efficiency rating, the more money the government make available for you to improve it.

Due to the EPC rating of your property, your home's rating is unlikely to be improved by the measures we install. We are sorry that we cannot help you further in this instance.

First Name

Last Name

Date of birth (DD / MM / YYYY)

Tenure

Homeowner

Social/Council Tenant

Private Rental

Consent form for sharing data with the Energy Saving Trust

We need to check you are eligible for the Energy Company Obligation (ECO) and/or Great British Insulation Schemes (GBIS) and/or Land Registry (LR). To do this, for ECO and GBIS we would like to share your information with the Department for Work and Pensions (DWP) via Energy Saving Trust who will verify whether or not you are receiving the relevant benefits to be eligible for either scheme. To check the ownership of your property as registered with HM Land Registry, we need to submit your information through an online checking service provided by the Energy Saving Trust (EST). This will enable us to securely verify the property’s private ownership against the data on the register. EST will not use this data for any other purpose.

Please note that it is not possible for Energy Saving Trust or us, the company using this service, to see which benefits you are through this service. DWP will only confirm whether you are in receipt of a qualifying benefit, not which one. This will not have any impact on future benefit payments.

If you do not want us to share your data with DWP via Energy Saving Trust, you will be required to provide copies of documents that provide proof of the benefits you are in receipt of from the DWP.

If you go on to receive funding through ECO4 or GBIS your data may be audited by Ofgem and/or your Energy Supplier to ensure a valid eligibility check has been completed for you. For full information on what will happen to the data we collect about you, please refer to the privacy notices from your Energy Supplier and installer, Energy Saving Trust, DWP, and Ofgem.

By ticking the box below, and providing your details, you agree to share this data with the DWP via Energy Saving Trust.

You can contact us to withdraw your consent for us to share your data with DWP via Energy Saving Trust. If you withdraw consent, the collected data will continue to be processed, however no new data will be collected or used for further processing. We will be required to keep a record of any data already processed for the purposes of Ofgem audits however your data would only be audited in cases where you have received funding from ECO4 or GBIS. Data relating to ECO4 and GBIS eligibility checks will be retained until 30 September 2026 unless otherwise notified by Ofgem.

I agree to my information provided being shared with HM Land Registry and/or the Department for Work and Pensions via the Energy Saving Trust to confirm whether I am owner of the property and/or in receipt of the relevant benefit(s) to be eligible for the ECO4 and GBIS schemes.

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Summary of Your Complaint

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Your address does not have a valid EPC certificate

Your rating score is:

Consent form for sharing data with the Energy Saving Trust