Terms & Conditions
UK Energy Management (NE) Ltd are registered in the UK under company reference 10079145
Use of our site.
By accessing any part of our site, you agree to accept and to be bound by the terms and conditions detailed within. This applies to all public pages directly linked to the site itself as well as specified login areas designated accordingly. Access to the site is limited to pages that are explicitly linked from the homepage. Any access or attempted access to pages other than those detailed will be deemed unauthorised access and potential breach of the computer misuse act. You may be denied access to the site with future access restricted for any reason inclusive of when it is our belief that you have not complied with these conditions or if we have reasonable grounds to suspect that you are misusing the site and its contents. We have the right to amend the contents, alter and add information which will appear on the site.Accessibility.
We have made reasonable efforts to ensure that the site is accessible from a range of systems and browsers, however we cannot guarantee hat you will be able to access the site and all of its contents. If you make changes to the hardware/software, you are using and cannot access we do not accept liability.Accuracy of Information
We have made every effort to ensure that the information within is up to date and accurate. However, with information in some instances provided through third party sources we cannot guarantee this. We cannot guarantee that the information is suitable for your circumstances or purposes as the site is generic and aimed at a wider audience. Again, we exclude liability to the full extent allowed by law. This does not affect your statutory rights as a consumer.Customer Feedback
Our aim is to deliver the highest standard of service to our customers and if there is any area in which you are not completely satisfied we would like to hear from you with relevant feedback from which we will look to improve. We do everything we can to offer our customers the best services and products available through our network. If there are any issues we will react accordingly and remediate issues where necessary. Complaints can be logged in writing to customercare@ukem.co.ukThird Party Products and Services
Where we provide links to external sites, we do not endorse any products or services advertised by them. The use of the links will be at your own risk and we will accept no responsibility or liability for the content, security, use or performance of these sites. We have not checked or verified the content of any site other than our own. You may not link any other site to our own without obtaining our consent in writing. As with all websites, you should ensure that you have appropriate security and virus software installed for the protection of your system. We will do our best to ensure that our site and content is free from viruses, bugs or other software or programs that have potential to damage the operation of your computer. Again, we cannot guarantee this and cannot accept liability for any issues reported. We reserve the right to modify, suspend or discontinue, temporarily or permanently, the site or any part of it without notice at any time. You agree that we shall not be liable to you or any third party for any such modification, suspension or discontinuance of the site. UKEM utilises Trustpilot as a platform for collecting and displaying customer reviews. However, UKEM is in no way affiliated with or endorsed by Trustpilot. All rights, including trademarks, logos, and intellectual property related to Trustpilot, are the sole property of Trustpilot A/S. UKEM disclaims any ownership or control over these assets and references Trustpilot solely as a service provider for its review management. For more information on Trustpilot’s rights and terms of use, please refer to their official website.Warranties
Although we have taken reasonable care to ensure the material provided within the website is accurate, the information provided is without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:- All condition, warranties and other terms which may otherwise by implied by statute, common law or the law of equity. • Any liability for any indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of the website, any links linked to it and material posted on it, including loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time whether cause by tort (including negligence), breach of contract or otherwise, even if foreseeable.