Contact Us

Call us on:
0191 466 1185
Email us:
info@ukem.co.uk
Meet us:

6 Crown Road, Quay West Business Village, Sunderland,
England, SR5 2AL

Call us on:
07961 653227
Email us:
info@ukem.co.uk
Meet us:

83 Princes Street, Edinburgh, EH2 2ER

Useful numbers

Google Support

0808 178 0546

Elnur Electric Storage Heaters

01942 670119 option 2

Customer Feedback

Our aim is to deliver the highest standard of service to our customers and if there is any area in which you are not completely satisfied we would like to hear from you with relevant feedback from which we will look to improve.

We do everything we can to offer our customers the best services and products available through our network. If there are any issues we will react accordingly and remediate issues where necessary.

Complaints can be logged in writing either by post or email
Post: 6 Crown Road, Quay West Business Village, Sunderland, England, SR5 2AL
Email: customercare@ukem.co.uk


Fully funded solutions to improve your homes energy efficiency

Find out if you are eligible for 100% FREE energy efficiency upgrades, simply by entering your postcode:
The Form

Don't worry, many homes do not have a current EPC certificate. Let's find your address from the Royal Mail instead:

 

Your address does not have a valid EPC certificate

Don't worry, whilst your property doesn't have a current Energy Performance Certificate (EPC) we can still check your eligibility by taking some more details from you. Just click next button to proceed.

Your rating score is:

C

The lower your home's energy efficiency rating, the more money the government make available for you to improve it.

Due to the EPC rating of your property, your home's rating is unlikely to be improved by the measures we install. We are sorry that we cannot help you further in this instance.

OK

Unfortunately ECO4 funding is not currently available directly to the occupant of Social housing.

Please contact your Local Authority directly for more information on how to improve the Energy Efficiency Performance of your home.

We are sorry we could not help you further

Fully funded solutions to improve your homes energy efficiency

Find out if you are eligible for 100% FREE energy efficiency upgrades, simply entering your postcode:
Don't worry, many homes do not have a current EPC certificate. Let's find your address from the Royal Mail instead:

Your address does not have a valid EPC certificate

Don't worry, whilst your property doesn't have a current Energy Performance Certificate (EPC) we can still check your eligibility by taking some more details from you. Just click next button to proceed.

Your rating score is:

A
B
C
D
E
F
G
Due to the EPC rating of your property, your home's rating is unlikely to be improved by the measures we install. We are sorry that we cannot help you further in this instance.
Ok
The lower your home's energy efficiency rating, the more money the government make available for you to improve it.
Unfortunately ECO4 funding is not currently available directly to the occupant of Social housing.

Please contact your Local Authority directly for more information on how to improve the Energy Efficiency Performance of your home.

We are sorry we could not help you further